Terms & Conditions

1 Introduction

These Terms & Conditions govern your use of the Mike Golf Security & Investigation website and any enquiry, instruction, booking, engagement, or use of services provided under the trading name Mike Golf Security & Investigation.

In these Terms & Conditions, “we”, “us” and “our” refer to Mike Golf Security & Investigation, and “you” and “your” refer to the website user, prospective client, client, or any other person engaging with us, as applicable.

By using this website, making an enquiry, applying for a Client Account, instructing us, or otherwise engaging our services, you agree to be bound by these Terms & Conditions to the extent applicable.

If you do not agree to these Terms & Conditions, you must not use this website or instruct us.

2 Use of Our Website

You agree to use this website only for lawful purposes and in a manner that does not:

a. breach any applicable law or regulation;
b. infringe the rights of any other person;
c. introduce viruses, malicious code, or other harmful material;
d. interfere with, damage, disrupt, overburden, or impair the website or its availability;
e. misuse any contact forms, communications channels, or account facilities; or
f. damage, disparage, or unlawfully interfere with the reputation, operations, or rights of Mike Golf Security & Investigation.

We may suspend, restrict, or terminate access to the website at any time, without notice, where we reasonably consider it necessary for security, maintenance, legal, operational, or reputational reasons.

3 Website Content and No Reliance

The content on this website is provided for general information only. It does not constitute legal advice, security advice, investigative advice, professional advice, or any guarantee that services will be available, suitable, or successful in any particular case.

While we aim to keep website content accurate and up to date, we do not warrant or represent that the website, or any content on it, is accurate, complete, current, uninterrupted, secure, or free from errors or omissions.

Any reliance you place on website content is entirely at your own risk.

4 Intellectual Property

All content on this website, including text, graphics, branding, logos, layouts, documents, photographs, images, downloadable materials, and other content, is owned by or licensed to Mike Golf Security & Investigation and is protected by copyright, trade mark, and other intellectual property rights.

You may view, download, and print website material for your own lawful internal and non-commercial use only. You must not reproduce, distribute, modify, republish, exploit, scrape, extract, frame, or otherwise use any website content without our prior written consent.

5 Links to Third-Party Websites

This website may contain links to third-party websites, platforms, or resources for convenience only. We do not control, endorse, or accept responsibility for any third-party content, services, products, availability, accuracy, privacy practices, or security.

Your use of any third-party website or service is entirely at your own risk and subject to that third party’s own terms.

6 Website Availability

We do not guarantee that this website, or any part of it, will always be available, uninterrupted, or secure. We may suspend, withdraw, discontinue, or change all or any part of the website without notice.

You are responsible for ensuring that any device, software, system, or technology you use to access the website is suitable and secure.

7 Enquiries, Quotes and Engagement of Services

Any quote, estimate, availability indication, proposed timetable, or preliminary discussion is provided for information only and does not create a binding contract unless and until we confirm acceptance of your instruction.

We reserve the right to decline any enquiry, instruction, booking, assignment, or proposed engagement at our sole discretion.

A binding contract for services may arise by any one or more of the following:

a. our written acceptance of your instruction;
b. your written or verbal confirmation of a booking, quotation, or scope of work;
c. your payment of any deposit, retainer, fee, or invoice;
d. your request that we commence, prepare for, reserve time for, or continue work; or
e. our commencement of work in reliance on your instructions.

Where a separate service agreement, proposal, assignment confirmation, statement of work, or letter of engagement is issued, that document shall prevail over these Terms & Conditions to the extent of any inconsistency.

8 Client Accounts

If you apply for or maintain a Client Account, you must ensure that all information you provide is accurate, current, and complete.

You must notify us promptly of any changes to your name, address, billing details, contact details, or other relevant information.

We may refuse, suspend, or close any Client Account at any time where we reasonably consider it necessary for security, compliance, credit control, operational, legal, or reputational reasons.

9 Lawful Instructions and Client Warranties

By making an enquiry or instructing us, you warrant, represent, and undertake that:

a. your request is lawful, legitimate, and made in good faith;
b. you are entitled to give the instruction in question;
c. all information supplied by you is true, accurate, complete, and not misleading;
d. you will not use our services, work product, information, or deliverables for any unlawful, improper, oppressive, discriminatory, harassing, deceptive, or unethical purpose;
e. you will not require or encourage us to act unlawfully or outside our professional or ethical standards; and
f. you will provide any information, documentation, authority, approvals, and cooperation reasonably required for us to consider, prepare for, or carry out the work.

We may refuse, suspend, limit, or terminate services immediately, without liability, where we reasonably suspect that an instruction is unlawful, improper, unsafe, misleading, impossible, unethical, or otherwise unsuitable.

10 Nature of Services

Our services may include security services, investigative services, process serving, surveillance, tracing, background enquiries, intelligence gathering, brand protection, asset-related enquiries, and related support services.

All services are provided subject to operational realities, legal constraints, third-party actions, changing circumstances, access limitations, safety considerations, and evidential limitations.

No particular outcome, result, discovery, recovery, apprehension, prevention, attendance, admission, identification, service outcome, enforcement result, or evidential value is promised or guaranteed unless expressly agreed by us in writing.

11 Estimates, Timeframes and Availability

Any timeframe, deployment date, target date, attendance window, reporting estimate, or service schedule is an estimate only unless we expressly agree otherwise in writing.

Operational requirements may change before or during the provision of services. We shall not be liable for delay, non-attendance, reallocation, rescheduling, interruption, or non-performance caused by circumstances outside our reasonable control, including incomplete instructions, safety concerns, legal issues, target movement, third-party conduct, traffic, transport failure, illness, force majeure, or operational reassessment.

12 Use of Personnel and Subcontractors

We may, at our discretion, use employees, subcontractors, agents, associates, external operators, specialists, consultants, or other suitably instructed personnel to perform or assist with any part of the services.

You have no right to require any specific operative, individual, or named person unless expressly agreed by us in writing.

We remain entitled to organise, allocate, and resource the work as we consider appropriate.

13 Reports, Deliverables and Evidential Material

Any report, update, statement, photograph, video, audio, note, log, chronology, intelligence summary, or other deliverable supplied by us is provided solely for the purpose for which it was commissioned.

Unless expressly agreed otherwise in writing:

a. deliverables are for your internal use only;
b. they must not be altered, edited, selectively quoted, published, disseminated, or relied upon out of context;
c. they do not constitute legal advice or expert evidence;
d. we do not guarantee that any material will be admissible in court or accepted by any third party; and
e. disclosure to third parties is at your own risk unless such disclosure is required by law or expressly authorised by us.

14 Confidentiality

We will treat confidential information supplied by you as confidential, subject to any legal, regulatory, safeguarding, insurance, debt recovery, professional adviser, subcontractor, operational, or evidential disclosure reasonably required in connection with the services or our business.

You must keep confidential all methodologies, pricing, proposals, reports, operational details, tradecraft, personnel information, and other non-public information relating to our business and services.

This clause does not prevent disclosure where required by law, court order, regulatory duty, insurer requirement, or for the purpose of obtaining legal, professional, or debt recovery advice.

15 Data Protection

Our collection, use, storage, retention, and handling of personal data is governed by our Privacy Policy and Data Protection Policy, as updated from time to time.

You acknowledge that, in connection with our services, we may process personal data where we consider it lawful and necessary to do so.

You warrant that where you provide us with personal data relating to any third party, you do so lawfully and in compliance with applicable data protection law.

16 Charges, Fees and Expenses

Unless otherwise agreed in writing:

a. all fees, rates, retainers, call-out charges, day rates, attendance fees, administration fees, mileage, travel, accommodation, disbursements, third-party costs, and other charges are payable by you;
b. quoted fees are based on the information available at the time and may change where the scope, complexity, timing, location, risk profile, or requirements change;
c. additional work, waiting time, aborted attendance, excess travel, specialist support, urgent deployment, additional reporting, additional evidence preparation, and out-of-scope work may be charged in addition; and
d. expenses reasonably incurred by us in connection with your instruction shall be payable by you.

All fees paid to us are non-refundable unless we expressly agree otherwise in writing or are required by law to provide a refund.

Once services are commissioned, instructed, booked, reserved, prepared for, or commenced, all fees due in respect of that instruction remain payable in full, subject only to any contrary written agreement from us.

We may require payment in advance, a deposit, a retainer, cleared funds, or staged payments before commencing or continuing work.

17 Payment Terms

17.1 Business Clients

Unless otherwise agreed in writing, invoices issued to business clients are payable immediately on demand or, where agreed on account, within 14 days of the invoice date.

We may charge interest and compensation on overdue commercial debts in accordance with applicable law and/or contractual interest at 8% above the Bank of England base rate.

You shall also be liable for all reasonable costs of recovery, including debt recovery charges, legal costs, tracing costs, and administrative costs.

17.2 Consumer Clients

Unless otherwise agreed in writing, invoices issued to consumer clients are payable in accordance with the payment terms stated at the time of booking, engagement, or invoicing.

If payment is overdue, we may charge reasonable administrative and recovery costs together with interest to the extent permitted by law.

18 Cancellation, Postponement and Non-Availability

18.1 Business Clients

Where you cancel, postpone, materially amend, or withdraw an instruction after booking or confirmation, we may charge for all losses suffered, time reserved, preparation undertaken, personnel allocated, and opportunities lost.

Unless otherwise agreed in writing, the following minimum cancellation charges shall apply to business clients:

a. cancellation less than 14 days before the scheduled start of services: 25% of the quoted service fee;
b. cancellation less than 7 days before the scheduled start of services: 50% of the quoted service fee;
c. cancellation less than 48 hours before the scheduled start of services, or cancellation after deployment, attendance, preparation, or commitment of personnel: 100% of the quoted service fee.

In addition to the above, all non-recoverable expenses, third-party charges, accommodation, travel costs, printing costs, permit costs, specialist costs, and work already undertaken shall remain payable.

All payments made are non-refundable unless we agree otherwise in writing.

18.2 Consumer Clients

If you are a consumer and your contract is a distance contract or off-premises contract, you may have legal cancellation rights.

Where you ask us to begin services during any applicable cancellation period, you expressly request immediate performance. If you then cancel within that period, you must pay for services actually supplied up to cancellation, together with any reasonable non-recoverable costs properly incurred, to the extent permitted by law.

If the services have been fully performed at your express request, your cancellation right may no longer apply.

If no statutory cancellation right applies, or if it has been lost, we may charge a reasonable cancellation fee reflecting work undertaken, time reserved, and costs incurred.

Except where a refund is required by law, all payments made are non-refundable.

19 Suspension and Termination

We may suspend or terminate any website access, account, enquiry, booking, or service immediately, without liability, where:

a. you fail to pay on time;
b. you breach these Terms & Conditions;
c. we reasonably suspect unlawful, unsafe, unethical, misleading, or abusive conduct;
d. the instruction becomes impracticable, unsafe, or inappropriate; or
e. we reasonably consider that continuation would expose us, our personnel, or any third party to unacceptable risk.

Suspension or termination shall not affect any accrued rights, fees, charges, expenses, or liabilities already due.

20 Limitation of Liability: General

Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited.

Subject to that, all conditions, warranties, representations, terms, and obligations which might otherwise be implied by statute, common law, or otherwise are excluded to the fullest extent permitted by law.

21 Limitation of Liability: Website

To the fullest extent permitted by law, we shall not be liable for any loss or damage arising out of or in connection with:

a. use of, or inability to use, this website;
b. reliance on website content;
c. any virus, malware, cyber incident, or unauthorised access affecting your systems;
d. any interruption, suspension, or withdrawal of the website; or
e. any content, services, or acts of any third party linked to or referenced on this website.

22 Limitation of Liability: Business Clients

If you are acting wholly or mainly for purposes relating to your trade, business, craft, or profession:

a. our total aggregate liability to you, whether in contract, tort including negligence, breach of statutory duty, misrepresentation, restitution, or otherwise, arising out of or in connection with any instruction, engagement, or services, shall be limited to the total fees actually paid by you to us for the specific instruction giving rise to the claim;
b. we shall not be liable for any indirect, special, incidental, punitive, or consequential loss, or for any loss of profit, loss of revenue, loss of business, loss of opportunity, loss of contract, loss of goodwill, loss of anticipated savings, loss of use, loss of data, reputational damage, wasted management time, or third-party liability;
c. we shall not be liable for any loss arising from inaccurate, incomplete, late, or misleading information provided by you or any third party;
d. we shall not be liable for any loss caused by the acts, omissions, decisions, movements, concealment, dishonesty, violence, non-cooperation, insolvency, disappearance, or criminal conduct of any subject, third party, witness, authority, venue, platform, or counterparty;
e. we shall not be liable for any failure to achieve any specific objective, evidential outcome, operational result, court result, service result, recovery result, or protective outcome;
f. no claim may be brought more than 6 months after the date on which the relevant services were completed or terminated; and
g. you must notify us in writing of any claim, complaint, or alleged loss as soon as reasonably possible and in any event within 14 days of becoming aware of it.

23 Limitation of Liability: Consumer Clients

If you are a consumer, nothing in these Terms & Conditions affects your statutory rights.

If we fail to exercise reasonable care and skill, our liability to you shall be limited, to the fullest extent permitted by law, to the reasonably foreseeable loss directly caused by our breach.

We shall not be liable for losses which were not foreseeable, were not caused by our breach, or relate to matters outside our reasonable control.

24 Indemnity

24.1 Business Clients

If you are a business client, you shall indemnify and keep indemnified us, our subcontractors, personnel, and representatives against all losses, liabilities, damages, costs, claims, demands, actions, settlements, penalties, and expenses, including legal and professional costs on a full indemnity basis, suffered or incurred by us arising out of or in connection with:

a. your breach of these Terms & Conditions;
b. your unlawful, misleading, negligent, reckless, or improper instructions, acts, or omissions;
c. any information, material, authority, or document supplied by you being false, inaccurate, incomplete, misleading, unlawful, or infringing any third-party rights;
d. any claim by a third party arising from your acts, omissions, use of our services, or reliance on any deliverable beyond the permitted purpose; or
e. any debt recovery action we reasonably take against you.

24.2 Consumer Clients

This indemnity clause does not apply to consumers except to the limited extent any loss is caused by your unlawful misuse of the website or infringement of our intellectual property rights.

25 Force Majeure

We shall not be liable for any delay, failure, interruption, or non-performance caused by events beyond our reasonable control, including acts of God, adverse weather, transport disruption, strike, lockout, illness, accident, cyber incident, utility failure, civil unrest, terrorism, criminal activity, government action, legal restriction, venue denial, or supplier failure.

26 Complaints and Claims Procedure

Any concern, complaint, or claim must be notified to us in writing as soon as reasonably possible with full details and supporting information.

You must allow us a reasonable opportunity to investigate and, where appropriate, address the matter before commencing legal proceedings.

27 Entire Agreement

These Terms & Conditions, together with any accepted quotation, proposal, assignment confirmation, booking confirmation, statement of work, service agreement, privacy policy, and any other document expressly incorporated by reference, form the entire agreement between you and us in relation to the subject matter in question.

You acknowledge that you have not relied on any statement, representation, assurance, or promise not expressly set out in the contract documents, unless such reliance cannot lawfully be excluded.

28 Severance

If any provision of these Terms & Conditions is found by any court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed and the remaining provisions shall remain in full force and effect.

29 No Waiver

No failure or delay by us to exercise any right or remedy shall operate as a waiver of that or any other right or remedy.

30 Third-Party Rights

Unless expressly stated otherwise, no person other than you and us shall have any right to enforce any part of these Terms & Conditions.

31 Changes to These Terms & Conditions

We may amend these Terms & Conditions from time to time by updating this page.

The latest version published on the website will apply to website use from the date of publication.

For service engagements already accepted by us, the version in force at the date of contract formation shall apply unless otherwise agreed.

32 Governing Law and Jurisdiction

These Terms & Conditions and any dispute or claim arising out of or in connection with them, their subject matter, or their formation shall be governed by and construed in accordance with the law of England and Wales.

If you are a business client, the courts of England and Wales shall have exclusive jurisdiction.

If you are a consumer, you may bring proceedings in the part of the United Kingdom in which you live if applicable law gives you that right.

33 Contact

If you have any questions regarding these Terms & Conditions, please contact us using the contact details published on this website.